Description de poste
Le/La Directeur(trice) de la gestion des ressources est responsable de diriger la stratĂ©gie mondiale de planification des ressources de lâorganisation et dâassurer une allocation optimale des talents au sein de lâensemble des fonctions opĂ©rationnelles. Ce rĂŽle joue un rĂŽle essentiel dans lâĂ©quilibre entre les besoins de lâentreprise, les exigences des projets, la capacitĂ© de la main-dâĆuvre et les prioritĂ©s organisationnelles, afin de maximiser lâutilisation des ressources, lâefficacitĂ© opĂ©rationnelle, lâexpĂ©rience employĂ© et la prestation de services aux clients.
En Ă©troite collaboration avec les leaders opĂ©rationnels des secteurs de la prestation des essais cliniques, des sciences des donnĂ©es et des affaires rĂ©glementaires ainsi que des fonctions scientifiques et mĂ©dicales, et en partenariat avec les Ă©quipes des Finances et des Ressources humaines, le/la Directeur(trice) de la gestion des ressources est responsable de dĂ©velopper des cadres de planification de la main-dâĆuvre, des mĂ©thodologies de prĂ©vision et des stratĂ©gies dâallocation des ressources afin de soutenir une croissance durable et les objectifs globaux de lâentreprise.
Le/La Directeur(trice) de la gestion des ressources agit Ă©galement Ă titre de conseiller(Ăšre) stratĂ©gique auprĂšs du/de la Responsable mondial(e) de la prestation des essais cliniques relativement Ă la capacitĂ© de la main-dâĆuvre, aux risques liĂ©s aux ressources et Ă la prĂ©paration organisationnelle.
ï»żPlus prĂ©cisĂ©ment, le/la Directeur(trice) de la gestion des ressources doit :
ï»żPlanification stratĂ©gique des ressources
- DĂ©finir et piloter la stratĂ©gie mondiale de gestion des ressources en lâalignant sur les objectifs organisationnels et les prioritĂ©s de croissance.
- Diriger les cadres de planification des ressources de bout en bout, depuis lâĂ©laboration des propositions jusquâĂ la clĂŽture des Ă©tudes.
- Ătablir des horizons de planification de la main-dâĆuvre Ă©volutifs Ă court, moyen et long terme afin dâassurer une capacitĂ© adĂ©quate.
- Traduire le portefeuille dâopportunitĂ©s commerciales et les prĂ©visions stratĂ©giques en besoins futurs en ressources.
- Identifier rapidement les contraintes potentielles en matiĂšre de ressources et mettre en Ćuvre des plans dâattĂ©nuation proactifs.
- Collaborer avec la haute direction afin de sâassurer que les stratĂ©gies de ressources soutiennent la croissance de lâentreprise et le respect des engagements de livraison.
ï»żAllocation et optimisation des ressources
- Diriger lâallocation des ressources entre les projets, les fonctions et les rĂ©gions afin dâassurer un dĂ©ploiement efficace des talents.
- Ăquilibrer les besoins de lâentreprise avec les considĂ©rations liĂ©es Ă lâengagement, au dĂ©veloppement et Ă la rĂ©tention des employĂ©s.
- Favoriser la cohĂ©rence et lâadoption de pratiques exemplaires dans les dĂ©cisions dâaffectation des ressources.
- Optimiser lâutilisation des ressources grĂące Ă une rĂ©allocation dynamique en fonction de lâĂ©volution des prioritĂ©s.
- Favoriser la flexibilitĂ© des ressources entre les fonctions et les rĂ©gions afin de maximiser lâefficacitĂ©.
- IntĂ©grer une rigueur financiĂšre aux dĂ©cisions de dotation en ressources en tenant compte des facteurs de coĂ»ts et des dynamiques de marge, afin dâassurer lâalignement avec les prioritĂ©s organisationnelles ainsi que les objectifs dâefficacitĂ© des coĂ»ts et de rentabilitĂ©.
ï»żPrĂ©visions et analyses
- Développer des modÚles de prévision des ressources et des outils de planification de la capacité.
- DĂ©velopper, maintenir et suivre les principaux indicateurs et mesures de planification de la main-dâĆuvre afin de soutenir des dĂ©cisions efficaces en matiĂšre de ressources et dâoptimiser la performance organisationnelle.
- Fournir à la direction opérationnelle des rapports, des analyses et des recommandations de niveau exécutif.
- Analyser les tendances afin dâamĂ©liorer la prĂ©cision de la planification de la main-dâĆuvre et lâefficacitĂ© opĂ©rationnelle.
- Soutenir lâadoption de nouveaux outils et de solutions numĂ©riques permettant dâamĂ©liorer lâefficacitĂ© de la gestion des ressources, la supervision des capacitĂ©s et la visibilitĂ© opĂ©rationnelle, notamment Power BI et les tableaux de bord.
ï»żPlanification de la main-dâĆuvre et stratĂ©gie de talents
- Collaborer avec lâĂ©quipe dâAcquisition de talents afin de dĂ©finir des stratĂ©gies dâembauche alignĂ©es sur la demande prĂ©vue.
- Identifier les Ă©carts de compĂ©tences et lâĂ©volution des besoins en matiĂšre dâexpertise afin dâorienter la planification de la main-dâĆuvre.
- Soutenir les stratĂ©gies globales de gestion des talents, notamment la planification de la relĂšve et le dĂ©veloppement de la main-dâĆuvre.
- Collaborer avec les Ressources humaines et les leaders opĂ©rationnels afin dâamĂ©liorer lâefficacitĂ© de la main-dâĆuvre.
ï»żLeadership opĂ©rationnel et gouvernance
- Ătablir et maintenir des processus de gouvernance liĂ©s Ă la planification et Ă lâallocation des ressources.
- Diriger des rencontres structurées de revue des ressources avec les leaders opérationnels.
- Développer, standardiser et améliorer continuellement les processus, systÚmes et outils de gestion des ressources.
- Sâassurer que les pratiques de gestion des ressources soutiennent lâexcellence opĂ©rationnelle ainsi que lâengagement des employĂ©s.
ï»żGestion des parties prenantes
- Agir comme principal partenaire en matiÚre de planification des ressources auprÚs des hauts dirigeants opérationnels.
- Influencer la prise de décision au moyen de recommandations fondées sur les données.
- Développer de solides relations de collaboration avec les équipes des Opérations, des Finances, des Ressources humaines et du Développement des affaires.
- Soutenir la prise de dĂ©cisions stratĂ©giques liĂ©es Ă la croissance organisationnelle, aux restructurations et Ă lâexpansion de lâentreprise.
Profil recherché
- Bachelor's degree in Business Administration, Operations Management, Project Management, or equivalent combination of education and relevant experience.
- Master's degree is considered an asset.
- 10+ years of progressive experience in resource management, workforce planning, operations, project management, or related functions.
- 5+ years of leadership experience
- Experience in a CRO, life sciences, consulting, professional services, or matrixed global organization strongly preferred.
- Experience managing complex resource allocation across multiple functions and geographies.
- Strong strategic workforce planning skills, with the ability to translate business needs into practical resource strategies.
- Strong financial acumen including the ability to understand cost drivers, margin dynamics, and the financial impact of operational decisions, ensuring alignment with organizational priorities and profitability objectives.
- Strong analytical skills, with the ability to interpret complex data, identify trends, and make evidence-based recommendations.
- Ability to build alignment across diverse stakeholders and influence decisions without direct authority.
- Makes timely, balanced decisions using data, judgment, and business context.
- Effectively communicates complex resource considerations to leaders at all organizational levels.
- Comfortable using AI-powered tools and productivity platforms (e.g., ChatGPT, Microsoft Copilot, Gemini, or similar technologies) to support daily work activities and improve efficiency.
- Comfortable working in evolving environments and adapting to new technologies, systems, and industry practices.
- Proven ability to lead change management initiatives and influence cross-functional teams.
Notre entreprise
Lâenvironnement de travail
Chez Indero, vous travaillerez avec des collĂšgues compĂ©tents et dynamiques. Nos valeurs sont la collaboration, lâinnovation, la fiabilitĂ© et la rĂ©activitĂ©. Nous offrons un environnement de travail stimulant ainsi que de belles perspectives dâĂ©volution professionnelle.
Dans ce poste, vous bénéficierez des conditions suivantes :
- Horaire de travail flexible
- Poste permanent Ă temps plein
- Gamme complĂšte dâavantages sociaux (assurances mĂ©dicales, dentaires, vision, rĂ©gime de retraite, vacances, journĂ©es personnelles, clinique mĂ©dicale virtuelle, rabais sur le transport en commun, activitĂ©s sociales)
- Formation et développement continu
ï»żLieu de travail
La personne embauchĂ©e pourra travailler Ă distance de nâimporte quelle ville au Canada, ou depuis notre bureau principal Ă MontrĂ©al (conformĂ©ment aux politiques de lâentreprise et aux directives de santĂ© publique).
Des visites occasionnelles Ă notre siĂšge social pourraient ĂȘtre requises ou encouragĂ©es.
ï»żĂ propos dâIndero
Indero est une entreprise de recherche clinique contractuelle (CRO) spĂ©cialisĂ©e dans les essais cliniques. Depuis ses dĂ©buts, notre entreprise Ă taille humaine sâest forgĂ© une solide rĂ©putation pour la qualitĂ© de ses recherches et de ses services, surpassant les attentes de nos clients. BasĂ©e Ă MontrĂ©al, Indero poursuit sa croissance Ă travers lâAmĂ©rique du Nord et lâEurope.
Indero sâengage Ă offrir un traitement Ă©quitable et des chances Ă©gales Ă tous les candidats. Des accommodements peuvent ĂȘtre offerts Ă toute Ă©tape du processus de recrutement pour les personnes en situation de handicap, sur demande.
Indero nâaccepte que les candidatures de personnes lĂ©galement autorisĂ©es Ă travailler au Canada.
Le genre masculin est utilisĂ© sans discrimination, dans le seul but dâallĂ©ger le texte.
About The Position
The Resource Management Director is responsible for leading the organization's global resource planning strategy and ensuring optimal allocation of talent across all operational functions. This role plays a critical part in balancing business demand, project requirements, workforce capacity, and organizational priorities to maximize utilization, operational efficiency, employee experience, and client delivery.
Working in close partnership with Operational Leaders across Clinical Trial Delivery, Data & Regulatory Sciences, and Scientific and Medical functions, and in collaboration with Finance and Human Resources, the Resource Management Director is responsible for developing workforce planning frameworks, forecasting methodologies, and resource allocation strategies to support sustainable growth and overall business objectives.
The Resource Management Director serves as a strategic advisor to the Global Head of Clinical Trial Delivery on workforce capacity, resource risks, and organizational readiness.
More specifically, the Resource Management Director must
Strategic Resource Planning
- Define and drive the global resource management strategy aligned with corporate objectives and growth priorities.
- Lead end-to-end resource planning frameworks supporting activities from proposal development through study close-out.
- Establish scalable workforce planning timeframes (short-, mid-, and long-term) to ensure capacity readiness.
- Translate business pipeline and strategic forecasts into forward-looking resource requirements.
- Identify potential resource constraints early and implement proactive mitigation plans.
- Partner with senior leadership to ensure resource strategies enable business expansion and delivery commitments.
Resource Allocation & Optimization
- Lead resource allocation across projects, functions, and geographies to ensure effective deployment.
- Balance business needs with employee engagement, development, and retention considerations.
- Drive consistency and best practices in resource assignment decisions.
- Optimize resource utilization through dynamic reallocation aligned with evolving priorities.
- Enable cross-functional and cross-regional resource flexibility to maximize efficiency.
- Incorporate financial rigor into resourcing decisions by considering cost drivers and margin dynamics, ensuring alignment with organizational priorities, cost efficiency, and profitability objectives.
Forecasting & Analytics
- Develop resource forecasting models and capacity planning tools.
- Develop, maintain, and monitor key workforce planning metrics and indicators to support effective resourcing decisions and optimize organizational performance.
- Provide executive-level reporting and recommendations to operational leadership.
- Analyze trends to improve workforce planning accuracy and operational efficiency.
- Support adoption of new tools and digital solutions that improve resource efficiency, resource oversight, and operational visibility (e.g., Power-BI and dashboards).
Workforce Planning & Talent Strategy
- Partner with Talent Acquisition to define hiring strategies aligned with projected demand.
- Identify capability gaps and evolving skill requirements to inform workforce planning.
- Support broader talent strategies, including succession planning and workforce development.
- Collaborate with HR and operational leaders to enhance workforce effectiveness.
Operational Leadership & Governance
- Establish and maintain governance processes for resource planning and allocation.
- Lead structured resource review meetings with operational leadership.
- Develop, standardize, and continuously improve resource management processes, systems, and tools.
- Ensure resourcing practices support delivery excellence and employee engagement.
Stakeholder Management
- Act as the primary resource planning partner for senior operational leaders.
- Influence decision-making through data-driven recommendations.
- Build strong relationships across Operations, Finance, Human Resources, and Business Development.
- Support strategic decision-making regarding organizational growth, restructuring, and expansion
Requirements
- Bachelor's degree in Business Administration, Operations Management, Project Management, or equivalent combination of education and relevant experience.
- Master's degree is considered an asset.
- 10+ years of progressive experience in resource management, workforce planning, operations, project management, or related functions.
- 5+ years of leadership experience
- Experience in a CRO, life sciences, consulting, professional services, or matrixed global organization strongly preferred.
- Experience managing complex resource allocation across multiple functions and geographies.
- Strong strategic workforce planning skills, with the ability to translate business needs into practical resource strategies.
- Strong financial acumen including the ability to understand cost drivers, margin dynamics, and the financial impact of operational decisions, ensuring alignment with organizational priorities and profitability objectives.
- Strong analytical skills, with the ability to interpret complex data, identify trends, and make evidence-based recommendations.
- Ability to build alignment across diverse stakeholders and influence decisions without direct authority.
- Makes timely, balanced decisions using data, judgment, and business context.
- Effectively communicates complex resource considerations to leaders at all organizational levels.
- Comfortable using AI-powered tools and productivity platforms (e.g., ChatGPT, Microsoft Copilot, Gemini, or similar technologies) to support daily work activities and improve efficiency.
- Comfortable working in evolving environments and adapting to new technologies, systems, and industry practices.
- Proven ability to lead change management initiatives and influence cross-functional teams.
Our company
The Work Environment
At Indero, you will work with brilliant and driven colleagues. Our values are collaboration, innovation, reliability, and responsiveness. We offer a stimulating work environment and attractive opportunities for advancement.
In this position, you will be eligible for the following perks:
- Flexible work schedule
- Permanent full-time position
- Comprehensive benefits (medical, dental, vision, RRSP, vacation, personal days, virtual medical clinic, public transportation rebates, social activities)
- Ongoing learning and development opportunities
ï»żWork Location
The successful candidate for this position has the option to work remotely anywhere in Canada, or from our headquarters in Montreal (in accordance with company policies and public health directives).
Occasional visits to our Montreal office may be required or encouraged.
ï»żAbout Indero
Indero is a contract research organization (CRO) specialized in clinical trials. Based in Montreal, we have built a strong reputation for the quality of our research and services that exceed client expectations. Indero continues to grow and expand across North America and Europe.
Indero is committed to providing equitable treatment and equal opportunity to all individuals. Accommodations are available throughout the recruitment and selection process for applicants with disabilities, upon request.
Please note that Indero only accepts applicants who are legally authorized to work in Canada.
